You need context before committing.
- The price depends on the request
- A team member must review details
- You need files, preferences or consent
Use the right customer path for the job.
A form helps you understand what the customer needs. Booking lets them claim a time you can actually deliver. Some services need one; others work best with both connected.
Build your customer flowThe service and duration are clear.
- Customers can select a defined service
- Provider availability matters
- You want to prevent time conflicts
SIDE-BY-SIDE
Similar customer inputs. Different operational jobs.
DecisionOnline formBooking
Main jobUnderstand the requestReserve an available time
Best forQuotes, intake, consultationDefined services and durations
CollectsDetailed answers and filesService, provider, date and time
Protects availabilityNoYes
Typical next stepReview and follow upPrepare for appointment
WHEN YOU NEED BOTH
Make it one journey—not two chores.
A grooming appointment may need pet health details. A color consultation may need hair history. Connect service selection, availability and required questions so the customer completes one clear path while your team receives one complete record.
Start freeRequired detailsCollect only what this service needs+Available timeOffer slots the team can fulfil=One Inbox requestReview everything in one place
KEEP IT SIMPLE
Give each customer only the next step they need.
Build a form, a booking page, or a connected service flow from one workspace.
Create your workspace