Your name
The name attached to the request.
FEEDBACK TEMPLATE
Customer Feedback Form
Free customer feedback form template. Collect a rating, what customers liked, what to improve and whether they would recommend you, with an optional WhatsApp reply.
- 6 questions · 2 required
- About 1 min to complete
- Free to use
Restaurants, cafés and retail shops
Service businesses after a completed job
QR codes on receipts and packaging
Questions in this customer feedback form
Start with a complete structure, then change the wording and choices to fit your business.
Short text
How would you rate your experience?Required
5 – Excellent · 4 – Good · 3 – Okay · 2 – Poor · 1 – Very poorWhat did you like most?
What could we do better?
Would you recommend us to a friend?Required
Yes · NoWhatsApp number if you would like a reply
Optional, for customers who would like a reply.
Tips for a form customers finish
Make it two minutes
A rating and two optional comments is enough for most customers.
Offer a reply
An optional WhatsApp number lets you resolve problems personally.
Act on patterns
Review comments weekly to spot recurring issues.
From template to published form
Every response is saved in your Inbox before the customer continues on WhatsApp with their answers prepared.
- 01
Copy the template and add your business name to the welcome.
- 02
Print the QR code on receipts or send the link after each job.
- 03
Reply to unhappy customers on WhatsApp quickly.
Before you use this template
Can customers stay anonymous?+
Yes. Name and WhatsApp number are optional.
Can I put it on receipts?+
Yes. Print the form's QR code on receipts or packaging.
Can I export feedback?+
Yes. CSV export is included in the Business plan.
Make this template yours.
Start free, edit the questions and publish when the flow fits your business.
Use this template